A look at why online scheduling can be a differentiator for businesses of many different types and the kind of online scheduling tools.
Why online scheduling is a differentiator for companies
Category: Customer service
Where should we answer customer questions? [Content Strategy]
This article discusses the importance to answer customer questions and discuss some channels where you might want to do that to maximize your communication effectiveness.
Who is your audience? Is it internal or external?
This article discusses the dangers of focusing on an internal audience only. Yes, we need to collaborate internally but are the internal audiences the same as the external audiences we are trying to reach?
What turns a repeat customer into a loyal customer?
A look at Shep Hyken’s new book and what is the difference between repeat customers and loyal customers.
How can my company run as a subscription business?
I interviewed two experts in the subscription business field on my podcast and this article highlights some of what we discussed.
Being helpful benefits include to keep a positive relationship with your prospects and customers
Let’s discuss why brands have a need of being helpful if they want to drive long-term success with their audiences, prospects and customers.